Shipping Times
All orders are normally shipped on the same business day of order, providing the item is in stock and the order was placed before 3pm. Orders placed after 3pm may be shipped out on the next working day. Postage and handling costs are dependent on the service chosen.
Packaging
Where possible, we may flat pack the original packaging of the product for easier and more cost-effective postage costs.
Royal Mail
Orders sent via Royal Mail are charged at a cost of £2.99
Although most 'Royal Mail Deliveries' do arrive within a day or two, please allow 3-5 days. This excludes Sundays and Public Holidays.
Courier
All orders can be shipped via our courier for Next Working Day delivery at a cost of £6.99. For Next Working Day Delivery, you must place your order before 3pm. Any orders placed after 3pm will be processed on the next working day, excluding weekends and Public Holidays.
FREE SHIPPING
Orders of £40 or more will be shipped FREE OF CHARGE via Royal Mail, or our courier (Depending on contents)
You will receive a confirmation email from North West Ecigs when your parcel has been dispatched.
Orders placed on Saturday and Sunday will be processed on Monday.
| Order Placed | Mon | Tue | Wed | Thurs | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|
| Royal Mail ( Order before 3pm) 1-5 Working days |
Tue - Sat | Wed - Mon | Thurs - Tue | Fri - Wed | Sat - Thurs | Tue - Sat | Tue - Sat |
| Courier (Order before 3pm) Next working day |
Tue | Wed | Thurs | Fri | Mon | Tue | Tue |
Whilst every reasonable effort will be made to keep to any delivery date, the time of delivery shall not be of the essence and North West Ecigs cannot be liable for any losses, costs, damages, or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from North West Ecigs to the customer upon delivery of such goods to the customer.
Please note that North West Ecigs cannot accept any liability for loss or damage to the goods while in transit to the customer. The responsibility rests with the carrier. However, in the event of the goods not being received within 7 days of the date of dispatch, the customer should contact North West Ecigs within a further 3 working days, in writing or by e-mail. With the help of the courier company involved, we will endeavour to locate the goods, but this cannot be guaranteed.
If goods received have been damaged in transit, the customer should contact North West Ecigs within 24 hours of receipt, either by telephone, in writing, or by e-mail, describing the damage. We reserve the right to request photographic evidence of the damage to assist in any claim against the courier.
Delivery Address
Goods will be sent only to the customer’s specified delivery address. If the customer specifies an incorrect address or postcode, or an inaccessible address, the carrier may be unable to deliver the goods and will return them to a holding depot for a limited period (normally 7 days). The carrier is not required to attempt to re-deliver, but the goods will be available for collection by the customer while they remain at the holding depot.
North West Ecigs cannot be responsible for any costs in connection with the recovery of goods that were not delivered due to the customer specifying an incorrect or inaccessible address. Additional delivery instructions can be given by the customer during purchase, via PayPal’s checkout process, and a contact telephone number may be helpful for orders by Express Delivery.
Orders on this website are not covered by the United Kingdom Consumer Protection as our products are of a semi-disposable nature and as such are exempt. Also, all products with a value of less than £42 are exempted from the new regulations.